Confluence: Enterprise Wiki
Confluence is Atlassian’s popular enterprise wiki (i.e. a type of website that allows visitors to add, remove, and edit the available content) that enables collaboration, online documentation, content management, and more.

Some of the capabilities that make Confluence so well-liked include:

• Intuitive Editing - Each wiki is instantly editable online, with an intuitive “WYSIWYG” interface.
• Enhanced File Management - All attached files are fully versioned (with author comments showing you when the files were attached, by whom, and for what purpose), linkable, and searchable. This feature alone puts an end to some of the most common problems that users have with shared drives.
• Unlimited “Spaces” - “Spaces” are multiple independently managed wikis that are all part of one site. Within a space you can create pages, publish a blog, conduct team discussion, store files, or archive email.
• Improved Discussions - Participants can easily post discussions and respond to discussion threads on any page or blog post. The group’s email conversations can be archived and made fully searchable by anyone who has the appropriate permissions.
• Simple Administration - Easy to install and use, with everything you need to manage your Confluence site available in one place. Confluence is designed for the enterprise environment and offers support for LDAP, SSL, clustering, and industry-standard databases.

In addition, there is some terrific synergy between Confluence and Microsoft’s SharePoint. We find that many companies that run SharePoint for their administrative users also run Confluence for their software development and product development organizations.

JIRA: Project Management
JIRA is a project management tool that tracks tasks and issues for any project. From software bugs and help-desk tickets to project tasks and change requests, JIRA is designed to help you prioritize, assign, track, report, audit, and get the job done.

Features include:

• Real-Time Reports - JIRA’s flexible reporting capabilities lets you pull up reports on virtually any dimension of your issues, such as unresolved high-priority issues, average resolution time, and more.
• Easy-to-Maintain Control - You get absolute control over the (extremely simple) issue creation process. What will users be able to do and which users will be able to do it? What are the defined issue types, how may issue fields will be allowed/required, who will receive notifications, etc.? It’s all up to you.
• Intuitive Interface - Designed with both technical and business users in mind, JIRA is easily accessed via a standard web browser.
• Powerful Search Capabilities - Find exactly what you’re looking for in seconds and then choose the format in which you want to view your search results.

Crowd: Single Sign-On and Identity Management
Crowd is a single sign-on and identity management program that enables each person to access a large set of applications with just one username and password. Crowd handles an unlimited number of users, web applications, and directory servers, all through a single, intuitive web interface. With Crowd you can

• Consolidate Logins - Create a centralized authentication system where each end-user has the same username and password across all web applications, thereby eliminating the need for everyone to attempt to memorize multiple logins.
• Safely Manage Google Apps - The Crowd Google Apps connector enables administrators to manage their Google Apps users from behind the firewall, as part of the corporate directory.
• Simplify Identity Management - “Identity management” refers to the process of defining a user and managing their attributes and lifestyle. With Crowd you can take users from multiple directories and conveniently manage them all in one place.

Coyote Creek offers installation, customization, and training assistance for Atlassian’s full product line, including these three products. To learn more, give us a call. We’re here for you.

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