Remote Monitoring and Management

Managed Services for IT Infrastructure

Want to outsource your network monitoring and network management? Coyote Creek provides a full suite of managed services for Microsoft and Atlassian applications, all from our North America based network operations center. In fact, we manage over 150,000 Microsoft Exchange mailboxes, and take care of server and network environments for start-ups through Fortune 50 enterprises both globally and nationwide here in the US.

After many years of working on both Microsoft and Atlassian projects, Coyote Creek has developed a set of operational best practices to maximize uptime and keep these environments highly available and running well. Choose from three levels of service…all of which are offered on a 7x24x365 basis. Contact us Today!


3 SERVICE LEVELS

Monitor

Monitor

Take advantage of Coyote Creek’s extensive expertise. We know what to check, what to watch for, and what alerts to put in place to proactively detect problems before all heck breaks lose. With the “Monitor” level of service you get 24×7 alerting from a Silicon Valley based firm, with alerts routed to your company for your staff to take action.

Maintain

Maintain

The “Maintain” level of service provides full monitoring, with Coyote Creek’s 7x24x365 staff performing Level 1 problem determination and remediation for you. In addition, Coyote Creek will also handle patching and take care of maintaining the environment. Level 2 problem determination is escalated to your personnel.

Manage

Manage

The “Manage” level of service is a complete outsourced remote monitoring and maintenance solution. Coyote Creek will run the environment for you, taking care of everything from basic monitoring to Level 2 technical service, without any need to interrupt or alert your staff. We’ll run your environment like it was our own…or better!


What Coyote Creek Manages

  • Microsoft infrastructure: Active Directory, Exchange, SharePoint, SQL Server, Lync
  • Atlassian applications: JIRA, JIRA Service Desk, Confluence, Hip Chat, Bitbucket, Add-Ons
  • Network devices and infrastructure: routers, switches, fire walls, security appliance
  • Network Management Data sheet
  • RMM Data sheet
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