Remote Monitoring and Management

Managed Services for IT Infrastructure

Want to outsource your network monitoring and network management? Coyote Creek provides a full suite of managed services for Microsoft and Atlassian applications, all from our North America based network operations center. In fact, we manage over 150,000 Microsoft Exchange mailboxes, and take care of server and network environments for start-ups through Fortune 50 enterprises both globally and nationwide here in the US.

After many years of working on both Microsoft and Atlassian projects, Coyote Creek has developed a set of operational best practices to maximize uptime and keep these environments highly available and running well. Choose from three levels of service…all of which are offered on a 7x24x365 basis. Contact us Today!


3 SERVICE LEVELS

Monitor

Monitor

Take advantage of Coyote Creek’s extensive expertise. We know what to check, what to watch for, and what alerts to put in place to proactively detect problems before all heck breaks lose. With the “Monitor” level of service you get 24×7 alerting from a Silicon Valley based firm, with alerts routed to your company for your staff to take action.

Maintain

Maintain

The “Maintain” level of service provides full monitoring, with Coyote Creek’s 7x24x365 staff performing Level 1 problem determination and remediation for you. In addition, Coyote Creek will also handle patching and take care of maintaining the environment. Level 2 problem determination is escalated to your personnel.

Manage

Manage

The “Manage” level of service is a complete outsourced remote monitoring and maintenance solution. Coyote Creek will run the environment for you, taking care of everything from basic monitoring to Level 2 technical service, without any need to interrupt or alert your staff. We’ll run your environment like it was our own…or better!


What Coyote Creek Manages

  • Microsoft infrastructure: Active Directory, Exchange, SharePoint, SQL Server, Lync
  • Atlassian applications: JIRA, JIRA Service Desk, Confluence, Hip Chat, Bitbucket, Add-Ons
  • Network devices and infrastructure: routers, switches, fire walls, security appliance
  • Network Management Data sheet
  • RMM Data sheet
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RECENT NEWS

information technology vacation planning

Information Technology Vacation Planning and Protecting Your Devices

  Information Technology Vacation Planning By Mike Faster President  You’re heading out on vacation for some much needed downtime. You’ve handed over your important work duties to someone else, let everyone know you’ll be out, set up out-of-office messages, and followed all of the other best practices for Information Technology vacation planning. You’re all packed up and ready to go. But have you given any thought to how you will keep your laptop, tablet, smart phone… read more


information technology vacation planning

Information Technology Vacation Planning Best Practices

 Information Technology Vacation Planning By Mike Faster President This is the third article in my series on Information Technology vacation planning. In previous articles I talked about the importance of creating a department vacation schedule where everyone can see when everyone else is taking their vacation, and the positive side of having people out on vacation. I even provided a link to a handy vacation planning template that you can download. In this article I’d… read more


Information Technology Vacation Planning

Information Technology Vacation Planning Presents Unique Opportunities

 Information Technology Vacation Planning By Mike Faster President In an earlier blog about Information Technology vacation planning I talked about the importance of creating a vacation schedule and asking all of your team members to communicate when they were planning to be out of the office. I even provided alink to a handy vacation planning template that you can download. While planning to cover for everyone while they’re gone can be a hassle, the reality… read more


information Technology Vacation planning

It’s Information Technology Vacation Planning Time

Information Technology Vacation Planning By Mike Faster President It’s that time of the year again: Everyone in your department is starting to plan for their vacation. Back when I was a CIO I’d get quite anxious heading into the summer months. I knew that the work wouldn’t stop just because some of my key people were out on vacation! Sometimes even if I had what I like to call “two in a box,” i.e. two… read more


Exchange Security

Improving Exchange Security through Monitoring

Exchange Security By Mohan Reddy Senior Systems Engineer In my last post, “4 Best Practices for Microsoft Exchange Security,” I focused on using passwords, patches, mobile access policies and log audits to improve the security of Microsoft Exchange. In this article I’ll zero in on monitoring. For Exchange security best practices, what exactly should you be monitoring 24/7, and how should you go about doing it? What to monitor in Exchange to improve security While… read more


HipChat ChatOps

HipChat ChatOps can Improve Operational Effectiveness

HipChat ChatOps By Neivath Cheung Systems Engineer Like many teams in the IT world, the members of Coyote Creek’s Remote Monitoring and Management (RMM) practice are quite spread out geographically. We’ve got team members located everywhere from California and New York to Florida and Asia. Needless to say, there’s no break room in which we can all gather to talk things over! Which is why having a great communications system in place is vital. This… read more


RMM