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Coyote Creek Expands Remote Monitoring & Management Practice To Include Help Desk Support and Greater Endpoint Coverage
Full end-to-end IT support is now available 24x7, from the servers on down to the desktop level.
MILPITAS, California, May 25, 2010 – Coyote Creek Consulting, a leading Silicon Valley IT consulting firm, announces an expansion of its Remote Monitoring and Management practice. In addition to proactively monitoring and managing client companies’ servers and IT environments to keep networks and systems up and running, Coyote Creek will now monitor and support desktops and laptops as well.
Expanded Support for Greater Endpoint Monitoring
By expanding their in-house NOC (Network Operations Center), Coyote Creek is now able to provide greater endpoint support to existing and new clients. End users will have direct access to help desk support around the clock for any problem that may arise regarding their desktop or laptop, including issues with:
- Network connectivity
- Applications
- Performance
- Outlook email and calendars
- Drivers
- Anti-virus software
Around-the-Clock Proactive Monitoring Enables Clients to Alleviate Problems Before They Occur
Remotely accessing end user computers to address issues significantly speeds repair time, freeing up valuable IT resources. Unlike most help desk support providers, Coyote Creek will proactively monitor desktops and laptops at all times, detecting and resolving many issues before end users are even aware of them. This value-add approach greatly reduces the complexity and downtime of problem resolution.
The new Help Desk Support services will ensure that all monitored machines are patched, secure and compliant according to corporate policy and industry regulations. Maintaining compliance among broadly distributed networks with numerous endpoints is a significant challenge for many companies. Outsourcing such monitoring and support allows IT managers to focus their resources on other mission-critical issues.
“Our remote management and monitoring customers have been asking for help desk services,” explains Mike Faster, President. “They’ve really come to value our experience and proactive approach to thwarting these types of server and PC issues, and feel that being able to rely on us for this type of support will relieve the burden from their internal IT staff.”
About Coyote Creek Consulting
Coyote Creek Consulting is a leading IT consulting company helping clients to start, finish, or rescue IT projects that achieve critical business objectives. The company’s deep technical bench and flexible, independent approach has enabled it to establish long-term relationships with clients that span every industry segment and include Fortune 50 companies. Coyote Creek Consulting is privately held and headquartered in Silicon Valley. For more information, please visit www.coyotecrk.com.
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