Atlassian and JIRA Consulting, Support & Licensing

A Deep Bench of Expertise with Atlassian Development Tools

Get process automation to help your teams succeed, and software license management and software license sales to simplify your life. All delivered by a San Francisco Bay Area firm that has achieved the most select level of Atlassian certification: Atlassian Platinum Solution Partner. Coyote Creek can help make your Atlassian project a success by bringing you… Contact us Today!

  • Atlassian JIRA support consulting, and project services, support, consulting, upgrades and licensing for the entire Atlassian suite (including plugins!).
  • Extensive experience using Atlassian and Atlassian application lifecycle management practices and tools to address enterprise-level issues.
  • A set of proven solutions, customized to meet your organization’s needs.

SERVICES

Consulting

Consulting

Coyote Creek provides expert JIRA consulting, Confluence consulting and consulting services for other Atlassian products. Of course, there’s no point in automating an inefficient process.

Projects

Projects

When you’ve already optimized the processes and know exactly what you want, Coyote Creek’s Atlassian project services can get the job done. As Atlassian Platinum Solution Partners we know the products. Count on us to complete the project as smoothly and uneventfully as possible.

Upgrades

Upgrades

Looking for a cost-effective way to upgrade to the latest version of your Atlassian software? Our fixed price EXPRESS upgrade package is for you. Thanks to our extensive experience with Atlassian products, you’ll get a proven upgrade methodology that avoids problems and minimizes downtime.

Support

Support

Need JIRA support or support for your other Atlassian products? Atlassian relies on partners like Coyote Creek to provide it. Purchase support hours for use as needed, or opt for our full 24/7/365 managed services solution. Either way you get an expert on call to address issues when they arise.

Licenses

Licenses

From Atlassian software license sales to Atlassian software license management, Coyote Creek can help you determine which licenses and plug-ins you should purchase, and clean-up, rationalize and co-terminate the licenses you already have.
Plus, we offer payment terms (although Atlassian does not).

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Training

Training

Coyote Creek Consulting is now certified as an Atlassian Authorized Training Partner. Now our clients can enjoy the convenience of getting everything they need from one Atlassian provider.


PRODUCTS WE SUPPORT

Jira Software

Once you start using JIRA software you’ll quickly understand why it’s the number one development tool for Agile teams. Use an out-of-the-box workflow or create your own. Either way JIRA software can improve your team’s performance at every step of the development process: planning, tracking, releasing and reporting.

HipChat

Why do so many teams love using HipChat for group and private chat, file sharing and integrations? Because it’s chat that’s built for business. HipChat is secure, persistent and searchable, and it works on all platforms. You get easy screen sharing, drag and drop file sharing, video calling, screen sharing and much more.

Bitbucket

Known as the Git solution for professional teams, Bitbucket is a distributed version control system that lets you secure your software development workflow. With Bitbucket you get granular permissions at the project, repository or branch level; your choice of flexible deployment models; and the ability to scale to any size.

Jira Service Desk

JIRA Service Desk software gives your employees an easy way to ask for help while helping your service personnel track and resolve incidents. Fast to implement and simple to use, JIRA Service Desk provides reports that let you catch bottlenecks early, visual SLAs to support prioritization, and automation of repetitive tasks.

Confluence

Confluence document collaboration software gives your team one centralized web-based place to organize their work, create documents and provide feedback to each other. Which means less time spent hunting things down, and more time making things happen. You can even give every group its own space to store work.

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Add-Ons

Overwhelmed by add-on choices? Let Coyote Creek help you winnow the list down to a handful that will exactly meet your needs, and then configure and deploy the ones you choose. We’ve helped customers successfully deploy all of the most popular Atlassian add-ons, so we can eliminate the guesswork for you.


RECENT NEWS

JIRA settings

The JIRA Settings that Can Cause JIRA to Crawl

JIRA Settings By Logan Hawkes Senior Atlassian Engineer You’ve got a JIRA server running on the perfect environment. It lives on its own ESX server, and it has been allocated a dozen CPUs, 40 GB RAM, a terabyte of lightning-fast fiber-connected SSD storage space, and enough network bandwidth to stream an actual stream. Your authentication is on a remote Active Directory server, your database is on a dedicated remote server, and the ping time between them is so low that they might as well be sharing… read more


JIRA Permissions

How to Avoid Problems with JIRA Permissions

JIRA Permissions By Sean Jason Byrne Atlassian Team Senior Engineer There are a lot of aspects to Atlassian security. In this post I will focus on JIRA Permission Schemes and Project Roles, and how you can simplify these while still providing your Users with the access they need. Keeping the JIRA security simple will make administrating JIRA much easier. This way Users will have just enough access to perform their work within their role at… read more


information technology vacation planning

Information Technology Vacation Planning and Protecting Your Devices

  Information Technology Vacation Planning By Mike Faster President  You’re heading out on vacation for some much needed downtime. You’ve handed over your important work duties to someone else, let everyone know you’ll be out, set up out-of-office messages, and followed all of the other best practices for Information Technology vacation planning. You’re all packed up and ready to go. But have you given any thought to how you will keep your laptop, tablet, smart phone… read more


information technology vacation planning

Information Technology Vacation Planning Best Practices

 Information Technology Vacation Planning By Mike Faster President This is the third article in my series on Information Technology vacation planning. In previous articles I talked about the importance of creating a department vacation schedule where everyone can see when everyone else is taking their vacation, and the positive side of having people out on vacation. I even provided a link to a handy vacation planning template that you can download. In this article I’d… read more


Information Technology Vacation Planning

Information Technology Vacation Planning Presents Unique Opportunities

 Information Technology Vacation Planning By Mike Faster President In an earlier blog about Information Technology vacation planning I talked about the importance of creating a vacation schedule and asking all of your team members to communicate when they were planning to be out of the office. I even provided alink to a handy vacation planning template that you can download. While planning to cover for everyone while they’re gone can be a hassle, the reality… read more


information Technology Vacation planning

It’s Information Technology Vacation Planning Time

Information Technology Vacation Planning By Mike Faster President It’s that time of the year again: Everyone in your department is starting to plan for their vacation. Back when I was a CIO I’d get quite anxious heading into the summer months. I knew that the work wouldn’t stop just because some of my key people were out on vacation! Sometimes even if I had what I like to call “two in a box,” i.e. two… read more


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