Atlassian and Jira Consulting, Support & Licensing

A Deep Bench of Expertise with Atlassian Development Tools

Get process automation to help your teams succeed, and software license management and software license sales to simplify your life. All delivered by a San Francisco Bay Area firm that has achieved the most select level of Atlassian certification: Atlassian Platinum Solution Partner. Coyote Creek can help make your project a success by bringing you… Contact us Today!

  • Atlassian Jira support consulting, and project services, support, consulting, upgrades and licensing for the entire Atlassian suite (including plugins!).
  • Extensive experience using Atlassian and Atlassian application lifecycle management practices and tools to address enterprise-level issues.
  • A set of proven solutions, customized to meet your organization’s needs.

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SERVICES

Consulting

Consulting

Coyote Creek provides expert Jira consulting, Confluence consulting and consulting services for other Atlassian products. Of course, there’s no point in automating an inefficient process.

Projects

Projects

When you’ve already optimized the processes and know exactly what you want, Coyote Creek’s project services can get the job done. As Atlassian Platinum Solution Partners we know the products. Count on us to complete the project as smoothly and uneventfully as possible.

Upgrades

Upgrades

Looking for a cost-effective way to upgrade to the latest version of your Atlassian software? Our fixed price EXPRESS upgrade package is for you. Thanks to our extensive experience with Atlassian products, you’ll get a proven upgrade methodology that avoids problems and minimizes downtime.

Support

Support

Need Jira support or support for your other Atlassian products? Atlassian relies on partners like Coyote Creek to provide it. Purchase support hours for use as needed, or opt for our full 24/7/365 managed services solution. Either way you get an expert on call to address issues when they arise.

Licenses

Licenses

From Atlassian software license sales to software license management, Coyote Creek can help you determine which licenses and plug-ins you should purchase, and clean-up, rationalize and co-terminate the licenses you already have.
Plus, we offer payment terms (although Atlassian does not).

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Training

Training

Coyote Creek Consulting is now certified as an Atlassian Authorized Training Partner. Now our clients can enjoy the convenience of getting everything they need from one partner.


PRODUCTS WE SUPPORT

Jira Software

Once you start using Jira software you’ll quickly understand why it’s the number one development tool for Agile teams. Use an out-of-the-box workflow or create your own. Either way Jira software can improve your team’s performance at every step of the development process: planning, tracking, releasing and reporting.

HipChat

Why do so many teams love using HipChat for group and private chat, file sharing and integrations? Because it’s chat that’s built for business. HipChat is secure, persistent and searchable, and it works on all platforms. You get easy screen sharing, drag and drop file sharing, video calling, screen sharing and much more.

Bitbucket

Known as the Git solution for professional teams, Bitbucket is a distributed version control system that lets you secure your software development workflow. With Bitbucket you get granular permissions at the project, repository or branch level; your choice of flexible deployment models; and the ability to scale to any size.

Jira Service Desk

Jira Service Desk software gives your employees an easy way to ask for help while helping your service personnel track and resolve incidents. Fast to implement and simple to use, Jira Service Desk provides reports that let you catch bottlenecks early, visual SLAs to support prioritization, and automation of repetitive tasks.

Confluence

Confluence document collaboration software gives your team one centralized web-based place to organize their work, create documents and provide feedback to each other. Which means less time spent hunting things down, and more time making things happen. You can even give every group its own space to store work.

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Add-Ons

Overwhelmed by app choices? Let Coyote Creek help you winnow the list down to a handful that will exactly meet your needs, and then configure and deploy the ones you choose. We’ve helped customers successfully deploy all of the most popular apps, so we can eliminate the guesswork for you.


Find out more about our services!

At Coyote Creek we’re all about technology, but we know it’s the human connection that makes the difference in all that we do.

If you’d like to discuss any of your Atlassian needs, please fill out the contact form below, and we will follow up with you.

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RECENT NEWS

Adding Jira Fields to Screen – Admin Considerations

By: David Sokolowski Solutions Architect Administrator Considerations Often a customer will ask for a field to be added to a screen, when the field may be new or already exist. Regardless of whether the field is new or not, adding a field to a screen without thinking through all relative areas of impact can cause problems for both admins and users. As such, there are multiple considerations a Jira admin must keep in mind when adding… read more


Jira Service Desk Tips with RefinedWiki

  The days of Atlassian products being used by only technical users are well and truly gone. Atlassian Marketplace app vendors and Atlassian Partners such as Coyote Creek have been a large contributor to this change by producing apps and advanced customizations with improved interfaces and functionality. Jira Service Desk is one such Atlassian platform that a significant number of non-technical users engage with. Jira Service Desk is designed for teams who receive incoming issues and… read more


How to Save Time Troubleshooting Atlassian tools

  By Sean Jason Byrne Atlassian Team Senior Engineer   So, you have Atlassian tools installed, but they’re not working quite the way you expect it to. Maybe it’s a bug. Maybe it’s not. Either way, before you spend gobs of time trying to track down and define this bug, you can first find out if Atlassian is already working on this issue by searching Atlassian’s external Jira. If it really is a bug, it’s… read more


Jira Cloud and Logical Workflow Functions

By Kevin Lynch Senior Atlassian Engineer I love Jira Cloud. With Jira Cloud you don’t have to host your own server instance of Jira, and fast support is available when questions or issues arise. Plus, Jira Cloud has many common workflow features, including assigning the issue to certain people, updating fields and more. But every now and then you run into a situation where Jira Cloud doesn’t do what you want it to do “out… read more


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Creating New Jira Fields How To Blog

By: David Sokolowski Solutions Architect Administrator Considerations When creating new Jira fields, while technically a simple and straightforward task, it has some of the greatest overall impacts of all the Jira admin activities. Most importantly, it can create additional challenges for administration. But it can also create problems for users, and making sure you’re creating a new field for the right reason is a key responsibility for any Jira admin. Creating too many fields can… read more


How to change Jira Dashboard and Filter Owners

By: David Sokolowski Solutions Architect Administrator Considerations Jira dashboard and filters each have a single owner. JIRA allows administrators to change the Jira filter owners and any Jira dashboard within the admin console. There are many reasons why admins may be asked to change the owners of the Jira dashboard and filters: Users are no longer in charge of the data (leave company, change roles, etc), so someone in a new role needs to take over the filter/dashboard… read more


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